- Oversee and optimize the distribution and aggregator services at GoApotik
- Set up, develop, and implement strategies (Online to Offline) [Eg: Enabler, drop-ship, multiwarehouse, aggregator optimation, etc
- Oversee day-to-day operational activities, ensuring smooth execution across distribution channels.
- Develop and implement an effective Supply Chain Management system to support the enabler model and ensure the SCM system integrates with other operational and business tools for seamless functioning.
- Manage customer support team in all channels, ensure a smooth customer journey from online engagement to offline delivery, while also monitoring customer feedback and addressing issues promptly to improve satisfaction and increase customer retention
- Collaborate with product & tech teams to integrate online platforms with backend system
- Train staff at offline locations on using online platforms and systems effectively and conduct workshops or seminars to promote O2O best practices across the organization
Ops Manager (GoApotik)
Job Description
Job Requirements
- Bachelor’s degree in Business, Operations Management, Supply Chain, or a related field.
- Experience in distribution, and aggregator services are preferred
- Minimum 5 or more years of experience in operations management, preferably in distribution and supply chain roles.
- Strong understanding of distribution models (70%) and supply chain management (30%).
- Proven experience in process improvement, operations monitoring, and system development.
- Excellent stakeholder management and communication skills.
- Proficiency in using SCM and ERP systems.
About
Companies
Teams
- Operations
Levels
- Managerial